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FAQ's        

Frequently Asked Questions:
Q:  How soon will my account be ready?
Q:  How do I receive my setup instructions?
Q:  How do I check my email?
Q:  How do you bill me for services?
Q:  How do I reach Tech Support?
Q:  How do I change my login password?
Q:  How can I update my Credit Card you bill? 
Q:  How do I cancel my account?
Q:  Do you sell users information to spam or other companies?

Q:  Can you use AIM or any Instant Messaging Program with Cybergap?

 

Answers
Q:  How soon will my account be ready?
A:  When you sign up online your credit car
d will be processed.  If credit card processed
      successfully your Internet account will be created instantly.  You just need to follow the easy
      setup instructions listed on the site and your service will be up and running.
                                                                                                                                    
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Q:  How do I receive my setup instructions?
A: 
After you sign up for an account you just need to go to
      http://www.cybergap.com/instructions.asp.  Please follow the directions and your service
      will be up and running.
                                                                                                                                    
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Q:  How do I check my email?
A:  To check your email you need to go to http://webmail.cybergap.com
                                                                                                                                    
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Q:  How do you bill me for services?
A: 
Your service will be billed automatically every month with the credit card you provided
      during signup. 
                                                                                                                                    
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Q:  How do I reach Tech Support?
A:  First for technical assistance please go to 
http://www.cybergap.com/support.asp.  If you
      are unable to resolve your problem please email
support@cybergap.com.
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Q:  How do I change my login password?
A:  Please go to
http://customer.cybergap.com.  You are able to change your password there.
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Q:  How can I update my Credit Card you bill? 
A:  Please go to
http://customer.cybergap.com.  You are able to update your credit card
      information there.
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Q:  How do I cancel my account?
A:  Please email
cancellations@cybergap.com and state the reason for your cancellation and
       provide your Cybergap account number and billing information.
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Q:  Do you sell users information to spammers or other companies?
A:  Never have and never will sell your information.
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Q:  Can you use AIM or any Instant Messaging Program with Cybergap?
A:  Yes, you are able to use any type of Instant Messaging Program with Cybergap including AIM.
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