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Terms & Conditions        

 
Customer Policies, Terms and Conditions for using Internet Service,
("The Internet Account Agreement") 

Modification:
We reserves the right to add, delete, or modify any provision of this Policy.

Agreement:
By using our Internet Services all customers agree to abide by the following policies.

Long Distance Charges:
All DIAL-UP customers, please be certain that the access number your computer is dialing is a local number.  We are not responsible for any long distance fees incurred.  It is the customers responsibility to make sure that the number the customer enters into their computer is a local call.

BILLING policy:
You are being billed monthly, your day of month for bills will be the same day of the month you signed up (ie. June 1). Invoices must be paid by this day for the following 30 days worth of service..

Your **CREDIT CARD** will be invoiced the day of the month that you signed up. On this day we will also attempt to charge your card for the next 30 days worth of service. We will always charge your card on this same day, month after month, for your Internet service. If your card is not approved we will attempt to email you a notice that your card was declined. Please be sure to contact us promptly to resolve any problems.

A $30.00 Credit Card Dispute (the Credit Card Company charge back) charge plus the amount disputed will be applied to a customer's account when that customer disputes a valid charge with their card company prior to bringing the complaint to our attention, always notify us first of any billing questions.

 

Tech Support:
The $4.95 account does not provide tech support.  If tech support is needed you can still call in for support.  Tech support will be charged $5 an incident.

 

PAYMENT:

Payments not received on time for any invoices will be subject to a late charge of $5. If we have not received payment by the 10th day after the due date, the account will be suspended. Accounts that wish to be re-activated will be assessed a re-connect fee of $5.

 

Accounts which are not paid on time, shut off, and re-activated more than once will require a payment of at least the past amount owed, late fees, and the following months amount due to have their service re-activated.  A re-activation fee may also apply.

 

We wish to continue to offer low prices for its unlimited Internet access and can only do so if ALL accounts are paid timely.

 

CANCELLATION:

Accounts with us remain active until  the customer cancels their account. Any charges on the account are the sole responsibility of the account holder until the account is cancelled no matter if the account was used or not.   For example, accounts at our company remain active just as your phone service or cable tv service does and will continue to be billed until we are notified.  Any credit balances on accounts will not be refunded.


Usage Policies:
By using our Internet services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted material, violation of U.S. export restrictions, harassment, fraud and other illegal activities. 

While most of our plans are essentially an unlimited use product, We reserve the right to restrict a customer's usage if it adversely affects network performance.  We reserve the right to time-out a customer's connection after 60 minutes of inactivity.  For example, if you were to get up from your computer and get side tracked and leave your house, you would be unnecessarily connected to our modems bank using up a phone line and not allowing another paying customer to gain access to the net through that modem connection.

 

The use of your our connection must be “Interactive”. Interactive is defined as the person must be physically present at the computer and the customer must, at least every 60 minutes perform a direct action which results in the transfer of data. The use of automatic programs to send or request information does not qualify as interactive use.  If you are disconnected because of a time-out, simply log-on again.  Connection speeds and quality are not affected by disconnecting when service is not needed.  Maintaining a dialup connection by artificial means for the purpose of keeping the connection open while unattended is strictly prohibited.  Dial Up Connections are NOT dedicated lines and our company reserves the right to limit connection times and disconnect users at our discretion.  Data transfers for our dial-up customers are limited to 1.5GB per month or 50MB per day uploading and/or downloading. 

Interpretation:
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. We reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Illegal Use:
All types of content is accepted on our network and may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. We will be the sole arbiters as to what constitutes a violation of this provision.

System and Network Security:
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.

Resell:
Customers may not resell or give away service without prior written permission from our company.  Services provided by us are for the exclusive use of the customer at a single business location or home.

Tortuous Conduct:
No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Spamming:
Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site.

It is contrary to our company's policy for customers to use our servers to effect or participate in any of the following activities: To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list; To send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients; To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a provided server, or using a provided server as a mail drop for responses; To falsify user information provided to our company or to other users of the service in connection with use of a our service.

Consequences of Violation:
When our company becomes aware of an alleged violation of its Acceptable Use Policy, we will initiate an investigation. During the investigation we may restrict Customer 's access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, we may, at its sole discretion, restrict, suspend, or terminate Customer's account and/or pursue other civil remedies. If such violation is a criminal offense, our company will notify the appropriate law enforcement department of such violation.

LIMITATION OF LIABILITY:

 EXCEPT FOR CERTAIN PRODUCTS OR SERVICES SPECIFICALLY IDENTIFIED AS BEING OFFERED BY OUR COMPANY, OUR COMPANY DOES NOT CONTROL ANY MATERIALS, INFORMATION , PRODUCTS, OR SERVICES ON THE INTERNET. CUSTOMER ASSUMES FULL RESPONSIBILITY AND RISK FOR USE THE SAME, AND IS SOLELY RESPONSIBLE FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL SERVICES , PRODUCTS, AND OTHER INFORMATION, AND THE QUALITY AND MERCHANTABILITY OF ALL MERCHANDISE PROVIDED THROUGH THE INTERNET.  OUR COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL WE BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR BUSINESS OPPORTUNITY, LOSS OF USE, AND THE LIKE. THE LIABILITY OF OUR COMPANY FOR ACTUAL PROVEN DAMAGES FOR ANY CAUSE WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY FAILURE OF OR DISRUPTION OF SERVICE, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, IN TORT, IN NEGLIGENCE, OR OTHERWISE, SHALL BE LIMITED TO AN AMOUNT EQUIVALENT TO CHARGES PAYABLE BY CUSTOMER FOR INTERNET SERVICE UNDER THE INTERNET ACCOUNT AGREEMENT DURING A PERIOD OF ONE YEAR.

INDEMNIFICATION:

Customer agrees to indemnify our company, and any company from whom we obtain network services, and to hold them harmless from any claims resulting from the use of the internet service by Customer or Users that damages another party or violates the law.

DISPUTE RESOLUTION:

 

In the event of a breach of the Internet Account Agreement by Customer, all of the rights of Customer, as set forth herein, shall be immediately terminated, and all fees and charges paid to our company shall be forfeited as liquidated damages. In the event that we are required to engage the services of an attorney because of a breach of the Internet Account Agreement by Customer or due to a dispute arising out of the internet services provided under the Internet Account Agreement, Customer agrees to pay all of our reasonable attorneys fees and court costs in connection with the same. The Internet Account Agreement shall be construed and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its choice of law rules. Customer expressly consents to jurisdiction in the courts of Lebanon County, Pennsylvania, and expressly waives the right to a jury trial with regard to any dispute under the Internet Account Agreement.

 

ENTIRE AGREEMENT:

 

The Internet Account Agreement, constitute the entire understanding and agreement between the parties as to the subject matter hereof, and supersedes any prior written or oral negotiations, representations, guaranties, warranties, promises, orders, statements or agreements between the parties or any statement or representation made or furnished by any other person representing or purporting to represent either party.

Our company does not issue service credits for any outages incurred through service disablement resulting from Policy violations.


 

     
 

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